Thank you for choosing our store. We would like to inform you about our shipping policies and procedures. By placing an order with us, you acknowledge and accept the policies outlined below:
Processing Period
Orders are processed and shipped only on business days (Monday–Friday).
If the item is in stock, it will be processed and shipped within 1–2 business days after your order has been verified and your payment approved.
Shipping to Morocco
- Free Shipping available for all orders
- Transit Time: 2–5 business days (Mon–Sat)
- Handling Time: 1–2 business days (Mon–Sat)
- Order Cutoff Time: 8:00 PM (UTC+1)
All local orders are shipped directly from Safi, Morocco, and delivered by reliable Moroccan carriers.
Shipping to the United States of America
- Free Shipping available for all orders
- Transit Time: 7–15 business days (Mon–Sat)
- Handling Time: 1–2 business days (Mon–Sat)
- Order Cutoff Time: 8:00 PM (UTC+1)
Transit time refers to the amount of time it takes for a carrier to transport an item from our warehouse to your address.
Shipping to the United Kingdom
- Free Shipping available for all orders
- Transit Time: 3–7 business days (Mon–Sat)
- Handling Time: 1–2 business days (Mon–Sat)
- Order Cutoff Time: 8:00 PM (UTC+1)
Tracking Your Order
If you have provided a mobile phone number and/or email address, you will receive a confirmation message containing your tracking ID and a link to track your package’s progress.
To track your shipment, simply visit our Order Tracking Page.
Wrong Address Disclaimer
It is the customer’s responsibility to ensure the accuracy of the shipping address entered at checkout.
If you believe you have entered an incorrect address, please contact us immediately at contact@thebuildplanshop.com.
We will do our best to update or redirect your order if possible, but changes cannot be guaranteed once processing has begun.
Lost or Stolen Packages
The Build Plan Shop cannot be held responsible for lost or stolen packages.
If tracking information shows that your order was delivered but you did not receive it, please contact your local shipping carrier.
If you need assistance, our support team will gladly help—reach us at contact@thebuildplanshop.com.
Cancellations
To request a cancellation, please email contact@thebuildplanshop.com within 24 hours of placing your order.
If your cancellation request is accepted, we’ll confirm by email and process your refund or exchange.
Please note: once your order has shipped, it can no longer be cancelled or redirected.
Contact Information
Email: contact@thebuildplanshop.com
Physical Address: Avenue Mohamed V, Safi, 46000, Morocco
Phone Number: +212 618 532 745 (Available 8:00 AM – 8:00 PM UTC+1, Monday to Saturday)