HOW DOES DIGITAL DELIVERY WORK?
Q: How much does shipping cost?
A: We do not ship physical products. All items sold on this website are digital PDF plans, delivered electronically. No shipping fee will be charged.
Q: How do I receive my order?
A: After purchase, your digital files will be delivered by email and/or available for download after checkout. Please make sure you enter the correct email address when placing your order.
Q: How long will it take to receive my plans?
A: Most digital orders are delivered shortly after payment is completed. In some cases, email delivery may take a few minutes. Please also check your spam, junk, or promotions folder.
If you do not receive your files, please contact us at contact@thebuildplanshop.com, and we will be happy to resend your order.
Q: Can I track my order?
A: Since our products are digital downloads, there is no shipping tracking number. You can check your email for the order confirmation and download details. You can also contact us directly at contact@thebuildplanshop.com for help.
CHECKOUT PROCESS
Q: Do I need to create an account to place an order?
A: No, you do not need to create an account to place an order on this website.
Q: Can I make changes to my order after I’ve placed it?
A: If you ordered the wrong digital plan or made a mistake with your order details, please contact us at contact@thebuildplanshop.com as soon as possible. We will do our best to help.
PAYMENT OPTIONS
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, and Apple Pay.
Q: Is my payment information secure?
A: Yes, we take the security of your payment information seriously. All payment transactions are encrypted and processed through secure payment gateways. This is made possible through the use of a Secure Sockets Layer (SSL) Certificate, which establishes an encrypted connection between our website and your web browser.
WHICH BROWSER SHOULD I USE TO VIEW YOUR SITE?
We recommend using the latest version of Google Chrome, Mozilla Firefox, Microsoft Edge, Apple Safari, or Samsung Internet for the best browsing and checkout experience.
CAN I CANCEL MY ORDER?
Because our products are digital downloads, orders cannot usually be cancelled once the files have been delivered or downloaded.
If you placed an order by mistake, please contact our customer service team at contact@thebuildplanshop.com as soon as possible. We will review your request and do our best to help.
I PLACED AN ORDER WITH MULTIPLE DIGITAL ITEMS. WILL I RECEIVE THEM TOGETHER?
Yes. If you purchase multiple digital plans, they may be included in the same order confirmation or provided as separate download links. All purchased files will be delivered digitally.
HOW CAN I CONTACT YOU?
For any questions or support, you can contact us by email or phone:
Email: contact@thebuildplanshop.com
Physical Address: 12 Avenue Mohammed V, El Menzeh Meknes 50000, Morocco
Phone Number: MA : +212603604286 USA: +1 775 586 8075 – UK: +44 7478 225 817 (Available 8:00 AM – 5:00 PM UTC+1, Monday to Saturday)
We’ll get back to you as soon as possible.