We have a 30-day return policy for physical products, which means you have 30 days after receiving your item to request a return.
Digital Products
All digital products (including downloadable plans, PDFs, or digital files) are non-refundable and non-returnable once the order has been completed and the file(s) have been delivered.
Because of the nature of digital items, we cannot accept returns, exchanges, or cancellations after download or delivery. Please make sure you review the product details carefully before purchasing.
If you experience any issue accessing your digital files or receive a corrupted file, please contact us immediately at contact@thebuildplanshop.com, and we will gladly help resolve the issue or provide a new download link if necessary.
Physical Products
To be eligible for a return, your physical item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at contact@thebuildplanshop.com.
Returns must be sent to the following address:
Physical Address: 12 Avenue Mohammed V, El Menzeh Meknes 50000, Morocco
If your return is accepted, we’ll send you a return shipping label and detailed instructions on how to send your package. Items sent back without requesting a return first will not be accepted.
You can always contact us for any return questions at contact@thebuildplanshop.com.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong product, so we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
We do not accept returns for:
- Digital or downloadable products
- Custom-made or personalized items
- Gift cards
- Sale items
Refunds
Once we receive and inspect your return (for physical items only), we’ll notify you of the approval status. If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please note it may take additional time for your bank or card issuer to process and post the refund.
If more than 15 business days have passed since approval, please contact us at contact@thebuildplanshop.com